Payment Terms
PayPal, Visa and Mastercard.
Shipping
Orders will be shipped on the next business day following payment processing. We do not ship to P.O. Boxes.
Shipping charges will be displayed in the shopping cart. Shipping is free if the cart total before taxes is $75.00 or more.
Returns
We will refund a product purchased from our CHROME site if the item is returned new and unused, in its original packaging within 30 days from the date of purchase, including all tags and instruction booklets.
Sport Dinaco reserves the right to apply a $15 restocking fee for any item returned without the original packaging or if the packaging is damaged.
A return authorization number must be obtained by contacting our customer service department toll-free at 1-800-567-9503 (Monday–Friday, 7:45 AM – 4:00 PM EST), or by email at cs@sportdinaco.com. The return authorization number must be clearly marked on the outside of your package.
All returns must be accompanied by a proof of purchase.
Return freight will be paid by the client.
Reimbursement will be processed within 10 days of receipt of the product using the same payment method as the original purchase.
Warranty
CHROME gear is built to be tough and reliable for daily use on and off the bike. If your product develops a defect in materials or workmanship, our warranty team is here to help.
Warranty Coverage
- Bags: Limited lifetime warranty against defects in materials and workmanship.
- Footwear and apparel: 1-year warranty against defects in materials and workmanship.
What “limited lifetime” means (bags)
For CHROME bags purchased in Canada, “lifetime” refers to the reasonable useful life of the product under regular, intended use.
It does not refer to the lifetime of the owner.
This warranty applies to the original purchaser.
If a claim is approved
We will, at our discretion:
- Repair the product, or
- Replace it with the same or a comparable item.
If repair or replacement is not possible and the product was purchased from the Sport Dinaco direct-to-consumer website, a refund may be offered.
What’s Not Covered
The warranty does not cover:
- Regular wear and tear (scuffs, abrasions, fading, cosmetic changes)
- Damage caused by accidents or impacts (falls, cuts, punctures)
- Damage caused by misuse, abuse, or use outside the intended purpose
- Damage caused by improper care, cleaning, maintenance, or storage
- Alterations, modifications, or unauthorized repairs
- Products purchased from sellers who are not authorized CHROME retailers
Manufacturing or material defects that occur under regular use remain covered.
How to Submit a Warranty Claim
Email: support@sportdinaco.com
Include:
- Proof of purchase (receipt, invoice, order confirmation, or other reasonable evidence)
- For apparel and footwear, proof of purchase is required.
- For apparel and footwear, proof of purchase is required.
- A clear and detailed description of the issue
- Photos showing:
- The full front and back of the product
- Close-ups of the issue
- The product code label:
- Bags: grey/white label sewn into an inside seam
- Apparel: black/white label with product info
- Footwear: label inside the tongue
- A removed Chrome Label will VOID the warranty
- Bags: grey/white label sewn into an inside seam
- The full front and back of the product
We aim to respond within 3–5 business days.
If a return is required, we will provide full shipping instructions and a return authorization if needed.